Frequently Asked Questions

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GENERAL TIPS

The Credit Department receives inquiries about how to make reading monthly statements easier on a regular basis. At The Equity we want to make paying your monthly statement as painless as possible, so we put together some helpful tips for customers to use to make reviewing their monthly easier.​

  • ​Save Your invoices to check them off on your statement.

  • Check the Due Dates of each Invoice: Have some charges been deferred to the next month or a future month?

  • Use a Ruler to Help You Go Line By Line to Ensure each invoice and payment was applied correctly.

  • If you have a specific question regarding a charge, consider calling the billing location or your sales person. The sales location is responsible for entering the invoices and bookings at the sales person's request and will be able to more efficiently answer your questions.

  • ​If you notice a billing error, it's always easier to correct it sooner rather than later.
    While we understand during planting and harvesting season it's easy to be focused on the task at hand, delaying informing us about a billing error may have repercussions, including your account being placed on a C.O.D. status due to unpaid balances being past due.

Location Leading Invoice Numbers Location Phone Number
Alma 40- 618-547-3222
Altamont 20- 618-483-6325
Dieterich 240- 217-925-5269
Effingham 620-, 630-, 640-, 650-, 680- 217-342-4101
Farina 30- 618-245-6571
Farmersburg 490-  
Galton 260- 217-268-5128
Greenville 270- 618-664-0103
Horace 410- 217-269-2841
Lovington 90- 217-543-3467
Marshall 80- 217-826-6331
Montrose 210- 217-924-4181
Pana 250- 217-562-5011
Robinson 150- 618-586-5451
Saint Rose 280- 618-526-7548
Stewardson 10- 217-682-3366
Strasburg 290- 217-644-2266
West Liberty 50- 618-783-8467

MONTHLY LINE OF CREDIT

  • A monthly line of Credit is The Equity's most popular option for customers. This allows customers to make charges over the course of a calendar month and then pay for those charges by the 12th day of the following month.
  • For example, if a customer receives a home propane delivery on January 4, uses the self-serve fuel pumps on January 15 and purchase motor oil on January 31. All three purchases would be due in full on February 12 to avoid late charges. This is the first line on the statement: Due MM/12/YY.
  • A Booking is a contract to lock in pricing and product. Bookings have an expiration date. Customers are not required to pay bookings, but unpaid booking prices are not guaranteed in-season.
  • An Invoice is for product that they have received or will be receiving. Customers are required to pay invoices. Invoices unpaid after their due date are subject to late fees (12th of the month) and finance charges (last day of the month).
  • A Statement is a summary of activity on a customer's account for the prior month. Customers are required to pay the balance by the due date. The statement balance unpaid after the due date is subject to late fees (12th of the month) and finance charges (last day of the month).
  • When you receive your statement in the upper righthand there will be a total amount due. If this amount is negative, it generally means there is a credit balance on your account. If you go to the end of your statement there will be a summary of accounts including current, 1-30, 31-60, over 60, over 90, unapplied, budget billing and prepay. Here you will be able to determine the amount due. Unapplied is a credit balance on account.
  • Statements are mailed out the first business day of the month.
  • Statements are sometimes delayed due to the month ending on a weekend and federal holidays. If the last day of the month falls on a Friday or Saturday, statements will be mailed on the following Monday or business day. New Year’s Day, Independence Day and Labor Day holidays generally delay the mailing of statements due to closure of the post office and our corporate office.
  • For these reasons, The Equity recommends My Farm Records to ensure prompt receipt of your statement when they are printed on the last day of the month in the form of an electronic copy.
  • Late Charges are applied to accounts that are not brought current by the end of the business day on the 12th. If payment is not received or postmarked by the 12th day of the month, a late charge of 5% is applied to the total unpaid amount.
  • Finance Charges are applied to accounts that are not brought current by the end of the business day on the last day of the month. If payment is not received or postmarked by the 30th or 31st day of the month, an additional finance charge of 2% is applied to the total unpaid amount.
  • Delayed Billing is available for agriculture products and services depending upon the marketing program in affect at any given time.
  • Delayed Billing is also available to all propane customers through our Summer Fill Program. Customers have the option to have their propane tanks filled during May, June, July and August and full payment is not due until October 12th.

LEVEL PAYMENT PLAN

  • The Equity's Level Payment Plan (LPP) spreads your propane costs over the year (12 months) to avoid larger bills, late charges and fees at each fill. LPP runs from May through April of the following year. This is the preferred plan for individuals on a fixed income.
  • Your monthly payment is determined by a calculation of your average yearly usage and projected market price. This equalizes your propane gas bills to avoid peaks in times of higher consumption. The monthly payment may need to be adjusted in the spring depending on the market price fluctuation.
  • LPP is only available for residential use and to non-profits, like churches and places of worship.
  • Your monthly payment is determined by a calculation of your average yearly usage for the past three years and projected market price. This equalizes your propane gas bills to avoid peaks in times of higher consumption.
  • The monthly payment may need to be adjusted in the in-season if there is a significant price increase or in the spring depending on the market price fluctuation.
  • Payment is due by the 25th of each month.
  • The recommended form of payment for LPP is automatic debit, or ACH, from your checking account. The Equity offers LPP withdrawal options of the 3rd, 12th, or 25th of each month.
  • All LPP Accounts must be paid in full by April 25.
  • Accounts with credit balances (have not spent all the money in their LPP Account) have the option to roll the credit into the next LPP calendar year or receive a check for the balance leftover.
  • Accounts that receive a late season fill — April, may call and speak with the Customer Care Team about their repayment options.
  • Accounts Paying by Check will be charged an annual service fee of $25.00.
  • ​​Accounts Paying By Electronic Draft (ACH) are not charged an annual service fee.
  • Accounts with an Equity Lease Tank that uses less than 800 gallons in a 12 month period are charged an annual tank lease fee of $45.00.
  • If an "Out of Gas Safety Check" is required, it is $75.00 if performed Monday thru Friday. Any safety check performed on Weekends and Holidays is $150.00. The Equity encourages the Keep Full Program for minimal service disruption and to avoid out of gas fees.

EXAMPLE OF LEVEL PAYMENT PLAN COSTS VS USAGE

Estimated price per gallon**

$2.423

Average Yearly Propane Usage

800 gals

Average Annual Propane Cost

$1,938.40

Average Bi-Annual Fill Up Cost

$969.20

Average Monthly LPP Payment

$165.00

Total of 12 LPP Payments

$1,980.00

Credit Balance

$41.60


**Based on 10 year average (10/2008 - 03/2019) US Residential Propane Price from https://www.eia.gov/

 

ENERGY PROGRAMS

  • A fixed price contact allows a customer to lock in a fixed price on an agreed upon quantity from October through March.
  • ​​A $ 0.05 per gallon discount applies, if the contract is prepaid at the time of contract acceptance.
  • Undelivered gallons are subject to penalties and fees.
  • Standard fixed price contacts are available for Propane, #2 Clear Diesel, #2 Dyed Diesel, Clear Bio Diesel 11% and Dyed Bio Diesel 11%.
  • A prepaid contract allows the customer to prepay for any energy product for the following year.
  • Undelivered gallons are subject to penalties and fees.
  • Due to changing tax rates, any applicable taxes are not included in the prepaid amount.
  • Taxes will be billed upon delivery.
  • Standard prepaid contacts are available for Propane, #2 Clear Diesel, #2 Dyed Diesel, Clear Bio Diesel 11% and Dyed Bio Diesel 11%.
  • GOFlex still offers customer the convenience of deferring their fuel expenses without worrying about accuring late charges on their open trade account.

Helpful Documents

  • Invoice Contact Reference List
  • Guide to Your Statement
  • Guide to Your Invoice
  • Guide to Your Booking
  • Guide to My Farm Records
  • Guide to My Farm Records for Level Payment Accounts